Privacy & Security
We're a Business You Can Trust. Trust is at the heart of every successful, ongoing relationship. At Silver Moon Jewel, earning and keeping your trust is the standard for everything we do. We value our customers and we understand your concerns about online personal privacy and security. Because of this commitment, we never sell, rent or trade e-mail addresses with any other company.  Silver Moon Jewel is the sole owner of the information collected on the Silver Moon Jewel website.

What kind of information will I be asked to provide?
When you place an order, request e-mail updates, or participate in a promotion or survey, we may ask for some or all of the following: your name, address, phone number and e-mail address. If placing an order, we may ask for credit card information.

We maintain a record of your online and catalog purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address.

How will Silver Moon Jewel use the information I provide?

Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions.

Shipping
We offer shipping via UPS and the USPS. Shipping times vary by service. Each customer will be provided with a relevant tracking number after the order has been shipped.

In general, all products are in stock and ship within 24 hours of ordering. If this is not the case, shipping times will be noted on the product page, or we will contact the customer directly with any changes.

Returns

You may return new, unopened items within 15 days of the shipment date for a full refund. Items should be returned in their original product packaging. Shipping and handling charges are non-refundable.

All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

Your packing slip will indicate where you need to send your return. If you have any questions regarding your order, please feel free to contact us at:
silvermoonjewel@verizon.net